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Issues Log

Wed 12 Jun 2024 13:00:00 AEST Emails not being sent 3 hours
ez2ViewNEMreviewDashboards

Starting at about 1pm some our web applications had an issue sending emails that resulted in the emails not being sent as intended.

Customers expecting emails may not have not received the emails correctly while using the following features:

  • registration of a new account
  • resetting the password on their account
  • alerts or notifications configure to send emails

We resolved this issue.

Wed 5 Jun 2024 08:00:00 AEST ez2View FCAS Bid Data
ez2View

Due to a unit that has newly registered in the 1 second FCAS market, for trading day 2024-06-05, incomplete dispatch data has led to a delay in this data being available for trading day 2024-06-05. FCAS bid display in ez2view for this day may be incomplete, slow to load, or not visible at all in ez2view this morning.

We have now resolved this issue. ENERGY market bids were unaffected.

Thu 23 May 2024 07:30:00 AEST ez2View FCAS Bid Data
ez2View

We are investigating missing bid data for multiple units, not just new units, FCAS markets in the NEXT DAY PUBLIC file published by AEMO for trading day 2024-05-22. FCAS market bids for this day are either incomplete, slow to load, or not visible at all in ez2view this morning.

ENERGY market bids have been loaded manually and should appear.

We have now resolved this issue, both FCAS and ENERGY bids should appear in ez2view for trading day 2024-05-22.

Wed 22 May 2024 08:00:00 AEST ez2View ENERGY and FCAS Bid Data
ez2View

Due to missing bid data for new units in the NEXT DAY PUBLIC file published by AEMO for trading day 2024-05-21, ENERGY and FCAS market bids for this day are either incomplete, slow to load, or not visible at all in ez2view this morning.

This is the same issue we experienced yesterday, with the addition of one new FCAS-only unit. We are manually resolving.

We have now resolved this, but will revisit if and when the complete data becomes available.

Tue 21 May 2024 08:00:00 AEST ez2View ENERGY Bid Data
ez2View

Due to missing bid data for a new unit in the NEXT DAY PUBLIC file published by AEMO for trading day 2024-05-20, ENERGY market bids for this day are either incomplete, slow to load, or not visible at all in ez2view this morning.

We are manually resolving the issue and have also notified AEMO of this data gap.

As an illustration of where this missing bid data issue is material, see this WattClarity analysis on Tuesday morning 21st May 2024, about the return to service of the Vales Point 6 unit.

This issue has now been resolved by excluding these new units (CROOKWF3 and WELNSF1) from the processed bids for the 2024-05-20 trading day.