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Issues Log

Fri 10 Nov 2023 07:00:00 AEST ez2View Energy Bid Data 2 hours

The generation of the required resources for ‘next day public’ Energy bid data in ez2View (Bid Details Widget) was delayed this morning. Customers using ez2View may have experienced issues accessing up-to-date bid data in ez2View.

As of 7:40am NEM time the issue has been resolved.

Mon 2 Oct 2023 13:25:00 AEST Trading prices for the WEM missing

Since 10 am NEM time, 8am WA time, on 1 October 2023, the live publication of energy prices has been absent from the WEM data webpage and an issue with the timestamps in the relevant file has impacted ingestion of total actual generation values.

An incident has been logged with AEMO. We are monitoring the webpage for changes and updates on resolution from AEMO. Products will be impacted if they include user-defined trends that require the missing WA data.

Tue 5 Sep 2023 10:00:00 AEST Issues with Dashboards and Downloads
DashboardsPurchased Downloads

For a few hours on Wednesday afternoon our Dashboards ( and Downloads ( were experiencing errors as a result of a code change that we made to resolve an issue with our infrastructure.

The changes were rolled back as shortly after and the applications were back up and running.

Fri 1 Sep 2023 10:00:00 AEST Data recovery in progress for multiple services

Update 6 Sept 2023, 11:50am NEM Time:

Gaps in Hosted MMS databases have been filled.

Initial status:

All services are back online from yesterday’s Microsoft Azure outage. We are in the process of filling gaps in the databases of the affected services. The Trends widget in ez2view, NEMreview online and some Hosted MMS customers may experience missing data in the affected time range until recovery is complete.

Wed 30 Aug 2023 21:10:00 AEST Microsoft Azure issues affecting multiple services

On Wednesday evening 30th August 2023 Microsoft Azure experienced significant disruption to their services which cascaded through to cause significant disruption to some of our services provided to clients.

These impacts were not fully resolved until Thursday morning 31st August 2023.

Following the incident we compiled a longer-form record at this dedicated page (linked here).