Between (NEM time) December 18, 2025 15:42 and December 19, 2025 09:55 emails to recipients with domain @global-roam.com were not received.

The trends service that underpins some data for the above products experienced an unexpected outage.

Staff are working to resume the service.

Update at 10:21 +10:00 Resolved.

AEMO change CHG0108022 appears to have coincided with an apparent reset to a misconfiguration on the AEMO FTP site. This has meant that GR systems are not able to access MMS report data from AEMO for one participant.

Private data has stopped flowing into the private database for this Participant until AEMO configuration changes are made.

Resolved at 16:00.

Global-Roam (GR) implemented a planned participant changeover to support a hosted Private MMS database.

An apparent misconfiguration on the AEMO FTP site has meant that GR systems are not able to access MMS report data from AEMO for the participant.

Private data has stopped flowing into the private database for this Participant until AEMO configuration changes are made. Only public data is being populated in the meantime.

Update at 09:00 +10:00

The FTP configuration was updated by AEMO and the issue was resolved.

The trends service that underpins some data for the above products experienced an unexpected outage.

A restart was required to resolve the issue.