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Issues Log

Wed 15 Nov 2023 15:15:00 AEST ez2View FCAS Bid Data

Update - Tuesday 21st November 2023 10am NEM Time

We have released v9.8.5.28 of ez2View to fix issues with the FCAS bid data. Versions of ez2View before this will now show an empty day of FCAS bid data instead of inaccurate bid stacks, you will need to update to v9.8.5.28 or above to view FCAS bid data for these days.

Update - Thursday 16th November 2023 10am NEM Time

We are still working on a fix. Additionally the FCAS bid data for trading day 15 November 2023 is now also incomplete.

Original report

It has come to our attention that FCAS bids as displayed in Ez2View Bids & Offers and other widgets for NEM trading days 10 November 2023 and 14 November 2023 are currently incomplete in ez2view and display incorrectly. The data for these days should not currently be relied upon. We are aware of the issue and working on a resolution.

Fri 10 Nov 2023 07:00:00 AEST ez2View Energy Bid Data 2 hours

The generation of the required resources for ‘next day public’ Energy bid data in ez2View (Bid Details Widget) was delayed this morning. Customers using ez2View may have experienced issues accessing up-to-date bid data in ez2View.

As of 7:40am NEM time the issue has been resolved.

Mon 2 Oct 2023 13:25:00 AEST Trading prices for the WEM missing

Since 10 am NEM time, 8am WA time, on 1 October 2023, the live publication of energy prices has been absent from the WEM data webpage and an issue with the timestamps in the relevant file has impacted ingestion of total actual generation values.

An incident has been logged with AEMO. We are monitoring the webpage for changes and updates on resolution from AEMO. Products will be impacted if they include user-defined trends that require the missing WA data.

Tue 5 Sep 2023 10:00:00 AEST Issues with Dashboards and Downloads
DashboardsPurchased Downloads

For a few hours on Wednesday afternoon our Dashboards ( and Downloads ( were experiencing errors as a result of a code change that we made to resolve an issue with our infrastructure.

The changes were rolled back as shortly after and the applications were back up and running.

Fri 1 Sep 2023 10:00:00 AEST Data recovery in progress for multiple services

Update 6 Sept 2023, 11:50am NEM Time:

Gaps in Hosted MMS databases have been filled.

Initial status:

All services are back online from yesterday’s Microsoft Azure outage. We are in the process of filling gaps in the databases of the affected services. The Trends widget in ez2view, NEMreview online and some Hosted MMS customers may experience missing data in the affected time range until recovery is complete.