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Issues Log

Wed 5 Jul 2023 16:00:00 AEST deSide webDB

The backup webDB experienced intermittent connection issues of short periods. At 16:00h connections to the DB failed until fixed at 16:34h. Products affected: deSide web update, NemTicker, deSide Online. The three main deSide databases were not affected.

Tue 6 Jun 2023 13:40:00 AEST deSide Updater 15 minutes

deSide updater was slow to deliver data for the intervals 13:30-13:40 for 2023-06-06. A configuration change to one of our backend server meant that it was relying solely on the datafeed from nemweb which had a dely on the data for these intervals due to planned maintenance at the AEMO.

Sat 27 May 2023 09:00:00 AEST ez2View FCAS Bid Data 2 days

An automated database maintenance script led to a failure to process the analysis of FCAS bids for the 26/05/23 trading day. FCAS bids displayed in ez2view for the 26th may have been incomplete or not visible at all in ez2view from 27/05 until resolution Monday morning 29/05. FCAS bid data prior to the start of the 26th of May trading day was unaffected, as is data from the 27/05 trading day onwards. Energy bid processing was also unaffected. We are reviewing our database maintenance to avoid this situation reoccurring and apologise for any inconvenience.

Tue 23 May 2023 08:30:00 AEST ez2View and Nem-Watch email systems 7 hours

The upstream provider we use for our email functionality to send alerts is currently experienceing some issues resulting in email notifications failing to be delivered.

Fri 19 May 2023 07:30:00 AEST ez2View FCAS Bid Data 3 hours

The generation of required resources for daily FCAS bid data in ez2View (Bid Details Widget) was delayed this morning due to an issue in our production web server. Customers using ez2View may have experienced issues accessing up-to-date bid data in ez2View this morning when looking at the previous day. Data for the previous trading day could have been slow to access or unavailable.

The daily bid data is normally processed and available before 6am each day - once the issue was resolved and the data was available before 09:30am.